Cancellation and Refund Policy
1. Half-Day and Full-Day Tours
The Client may cancel their booking with a full refund up to 48 hours before the start of the Tour. Within 48 hours prior to the start, no refund of any kind shall apply.
2. Multi-Day Tours
75% of the amount paid is refundable if the Client cancels 6 or more days in advance of the start of the Tour. The remaining 25% is non-refundable under any circumstances, as it covers logistics and accommodation costs committed since the booking confirmation. If the cancellation occurs within 6 days prior to the start, no refund shall apply.
3. Client No-Show
If the Client fails to show up at the starting point of the Tour, or is unable to start or complete it due to their own reasons (including flight delays or cancellations, illness, immigration, or personal issues), no refund shall apply, given that service costs (staff, accommodation, logistics, among others) are already committed at the time of booking. The Client is advised to seek compensation through their travel insurance.
4. Force Majeure
In the event of force majeure affecting the execution of the Tour (roadblocks, strikes, border closures, flight cancellations, extreme weather conditions, natural disasters, health emergencies, or other events beyond the reasonable control of the Parties), the following order of priority will be followed:
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(i) reasonable adaptation of the service, without the right to a refund;
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(ii) if this is not possible, rescheduling or an alternative Tour of equivalent value; and
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(iii) if no alternative is viable, a full refund for half-day and full-day Tours, and up to 75% of the amount paid for multi-day Tours, in accordance with clause 6.2.
5. Subjective Dissatisfaction
Refunds shall only apply when the Service has not been provided or has been provided in a manner substantially different from what was contracted. Mere dissatisfaction, disagreement, or subjective evaluation by the Client regarding a Tour effectively provided as published (scenery, weather, food, accommodation, group composition, guide performance, or other aspects of personal appreciation) does not entitle the Client to a refund, without prejudice to the inalienable rights recognized by consumer protection regulations and the discretionary authority of AIPLAN to grant commercial compensation, without this implying an admission of liability.
6. Modifications Accepted by the Client
If the Client accepts in writing (including email or instant messaging) a modification or alternative to the service prior to its execution, such acceptance shall be binding and shall not give rise to a refund for differences between what was originally contracted and what was accepted, provided that the service rendered corresponds to what was accepted.
Any approved refund will be processed using the same payment method used by the Client, within the reasonable timeframes required by the corresponding payment processor.
7. Operational Modifications and Safety Decisions
The Operator may, for operational, weather, or safety reasons, modify routes, schedules, itineraries, means of transportation, or accommodation for others of equal or higher category, as well as suspend, shorten, or fully or partially reschedule the Tour, without this constituting a breach of contract, provided that the essential content and value of the Tour are preserved.
Decisions made in good faith by the Operator to preserve the safety, integrity, or health of the passengers—including the decision not to conduct, to interrupt, or to substantially alter a Tour—are presumed justified and shall not be questioned regarding their timing or appropriateness, given that the Operator is the qualified professional present on the ground at the time of making such decision.
When a force majeure event generates additional third-party costs (alternative transfers, alternative border crossings, extra nights of accommodation, among others), the Client may choose between accepting the modification and assuming the duly documented additional costs, or receiving a refund for the unused services in accordance with clause 6.4, minus expenses already committed and non-recoverable.
8. Travel Insurance
AIPLAN expressly recommends that all Clients purchase travel insurance with medical, evacuation, and cancellation coverage before participating in any Tour. Coverage for the Client's personal risks—including, without limitation, accidents, illness, medical evacuation, loss of baggage, and trip cancellation—shall be channeled through the travel insurance purchased by the Client themselves. The Client participates in the Tours under their own responsibility regarding such risks.
